Refund policy
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return or exchange.
To be eligible for a return or exchange, your item must be in the same condition that you received it, unworn or unused, with tags attached, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return or exchange, you can contact us at support@orenkistore.com. Once your request is approved, we will arrange a reverse pickup from your address, or you can send the package to our return address:
337 karai ganj Rajban bada bazar harshpuri Meerut Cantt.
Items sent back to us without first requesting a return will not be accepted.
Damages and issues
Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you receive the wrong size/item, so that we can evaluate the issue and make it right.
Exceptions / Non-returnable items
Certain types of items cannot be returned, such as custom-made or personalized products. Unfortunately, we also cannot accept returns on final sale items or gift cards.
Exchanges
If you need a different size or color, the fastest way is to request an exchange through support@orenkistore.com. Once the return pickup is completed and inspected, we will dispatch the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@orenkistore.com.
To start a return or exchange, you can contact us at:
- 📧 Email: support@orenkistore.com
- 💬 WhatsApp: +91 9105562936
Once your request is approved, we will arrange a reverse pickup from your address...